Kalliope LAB
Voice-driven innovation lab.
Kalliope LAB is the division of Kalliope capable of developing ad hoc projects, bringing together expertise in UCC, semantic, process automation, QoS and QoE measurement.
The know-how developed with Omnia, Nexus and Lògos finds in Kalliope LAB the necessary synthesis for all those projects in which voice plays a central role in innovation.
The result? Leaner processes, more effective communications and innovation that truly starts with the customer’s needs.
The challenge of innovation
Founded in 2006 as a spin-off of the University of Pisa, we are a “knowledge company” and innovation has always been in our DNA.
In a market increasingly focused on efficiency and business continuity, the integration of unified communication (UCC), artificial intelligence and process automation is no longer an option, but a real competitive advantage.
This is where Kalliope LAB makes the difference: thanks to its solid and flexible know-how, it is able to design tailor-made solutions, combining advanced technologies with a deep understanding of operational flows.
Some of the scenarios
Semantics as a driver of digital transformation
Artificial intelligence has made it possible to move from numerical data processing to a semantic understanding of voice.
A telephone exchange capable of “understanding”what is said enables new ways of building corporate knowledge, intelligent automation and advanced customer care.
Security, deepfake and social protection
Voice has become a vehicle of risk, as shown by recent cases of phone scams via deepfakes. Kalliope’s technological developments include a new architecture capable of enabling the research and development of advanced fake detection mechanisms, transforming the semantic centre into a security guard.
Artificial Intelligence and Process Automation
By integrating UCC, AI and process automation, it transforms the IT infrastructure into a fluid, intelligent and automated ecosystem.
Agile solutions designed to optimise processes and boost productivity.
Innovation managers
In October 2023, we were included as a qualified consultancy firm in the List of Innovation Managers of the MIMIt (Ministry of Enterprise and Made in Italy).
Kalliope is able to flank companies with consultancy aimed at guiding and supporting the processes of innovation, technological and digital transformation of companies and networks through the application of one or more of the enabling technologies envisaged by the National Enterprise 4.0 Plan identified among the following:
- big data and data analysis;
- cyber security;
- integration of Next Production Revolution (NPR) technologies into business processes,
- simulation and cyber-physical systems;
- human-machine interface;
- internet of things and machines;
- digital integration and development of business processes;
- open innovation programmes.
(more details on the Ministry website)
Some Kalliope LAB projects
EPIC
“A virtual assistant to explore industrial tourism in Prato”
Kalliope, with its subsidiary Awhy, is also among the protagonists of the European project EPIC – Experience Prato Industrial Culture.
JIMINY
A talking cricket for the democratization of artificial intelligence in the customer service sector.
A new generation of semantic business communication systems capable of delivering Enterprise Virtual Assistant (EVA) services powered by knowledge extracted from telephone communications.
D.A.I.MON
D.A.I.MON (Dynamic Artificial Intelligence Monitoring) is a project conceived in response to the MISE call for proposals “accordi per l’innovazione II sportell”, which aims to create a traffic monitoring and analysis system based on Artificial Intelligence.
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