Integration made easy

Our Kalliope Nexus platform is pivotal for the revised Kalliope product suite and services as a middleware or integration tool between software.
Created to collect, correlate, and process data to optimize business processes.

Nexus

[ˈnɛksəs]

  1. a connection or series of connections
    linking two or more things.
  2. a central or focal point.

KalliopeNexus characteristics

Kalliope Nexus is available as an in-the-cloud and on-premise platform applicable to multi-tenant scenarios on centrex or operator platforms.

Integration

Kalliope Nexus allows the receiving, analyzing, and correlating of large amounts of data from multiple sources collected by Kalliope systems and customer CRMs.

Analytics

Reporting and data management solutions enable businesses to move towards true data-driven digital transformation.

Standard Modules

Various module levels characterize effortless delivery.

Kalliopeanalytics

An advanced reporting module able to group CDR collected data to offer a detailed analysis of telephone resources.

#analytics #report

Kalliopemissedcalls

Catalogue and sort missed calls into shared baskets available to operators to allow the orderly processing of contact callback.

#contactcenter #CCaaS

Kalliopebackup/backup+

Backup & Restore module dedicated to managing single or multiple Kalliope control units.

#data #backup

Kalliopebilling

Management of billing and multi-service documentation.

#billing

Kalliopeticket

Ticket organization and management module designed to accommodate the most demanding Help-Desk services.

#ticket #helpdesk

Kalliopeoutbound

Outbound campaign management.

#outbound

Bespoke Modules

Kalliopetrace

Automatic contact card opening service for inbound calls correlating data in CRMs, databases, and third-party platforms.

#CRM #B2E #inbound #workforceengagement

Kalliopeadvancedrouting

Enhanced support for dynamic routing of Kalliope exchanges. Dynamically modify call flows based on data contained in CRMs or more generally in any corporate information source.

#dynamic routing

Kalliopemonitor

Kalliope and other network equipment monitoring.

#monitoring #diagnostic

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