Kalliope Nexus is a pivotal part of the ever-evolving suite of Kalliope products and services as middleware or an integration tool between software.
A tool for collecting, correlating, and processing data to optimize business processes.
An in-the-cloud or on-premise platform.
Applicable to true multi-tenant scenarios on centrex or operator platforms.
With Kalliope Nexus, receive, analyze, and correlate large amounts of data from multiple sources collected by Kalliope systems and customer CRMs.
Reporting and data management solutions enable businesses to move towards true data-driven digital transformation.
Various module levels characterize effortless delivery.
An advanced reporting module able to group CDR collected data to offer a detailed analysis of telephone resources.
Catalogue and sort missed calls into shared baskets available to operators, allowing for the orderly processing of contact callback.
Backup & Restore module dedicated to managing single or multiple Kalliope control units.
Management of billing and multi-service documentation.
Ticket organization and management module designed to accommodate the most demanding Help-Desk services.
Outbound campaign management.
Automatic contact card opening service for inbound calls correlating data in CRMs, databases, and third-party platforms.
#CRM #B2E #inbound #workforceengagement
Enhanced support for dynamic routing of Kalliope exchanges. Dynamically modify call flows based on CRM data contained in CRMs or, more generally, any corporate information source.
Kalliope and other network equipment monitoring.
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