Our Kalliope Nexus platform is pivotal for the revised Kalliope product suite and services as a middleware or integration tool between software.
Created to collect, correlate, and process data to optimize business processes.
Kalliope Nexus is available as an in-the-cloud and on-premise platform applicable to multi-tenant scenarios on centrex or operator platforms.
Kalliope Nexus allows the receiving, analyzing, and correlating of large amounts of data from multiple sources collected by Kalliope systems and customer CRMs.
Reporting and data management solutions enable businesses to move towards true data-driven digital transformation.
Various module levels characterize effortless delivery.
An advanced reporting module able to group CDR collected data to offer a detailed analysis of telephone resources.
Catalogue and sort missed calls into shared baskets available to operators to allow the orderly processing of contact callback.
Backup & Restore module dedicated to managing single or multiple Kalliope control units.
Management of billing and multi-service documentation.
Ticket organization and management module designed to accommodate the most demanding Help-Desk services.
Outbound campaign management.
Automatic contact card opening service for inbound calls correlating data in CRMs, databases, and third-party platforms.
#CRM #B2E #inbound #workforceengagement
Enhanced support for dynamic routing of Kalliope exchanges. Dynamically modify call flows based on data contained in CRMs or more generally in any corporate information source.
Kalliope and other network equipment monitoring.
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