Kalliope Nexus
Voice at the heart of business processes
The Kalliope Nexus platform was created as a key component of the renewed Kalliope suite of products and services. It is proposed as middleware, i.e. an integration tool between different software. A tool for collecting, correlating and processing data in order to optimise business processes.
Data gives value to your voice
‘If you want to improve something, start measuring’ (P. Drucker)
Kalliope Nexus is the platform that enables the transition to a true digital transformation, one in which voice becomes a measurable asset: call monitoring reveals where value is being generated or lost, and its proper analysis enables optimised resource management.
Integration
Kalliope Nexus makes it possible to accommodate, analyse and correlate large amounts of data from multiple sources and collected both from Kalliope’s central data centres and from CRM and other business systems.
Analysis
Reporting and data management solutions capable of accompanying companies – finally “data driven” – towards true digital transformation.
Discover the Nexus modules
Kalliope Nexus is divided into several modules, characterised by an extremely simple delivery and able to meet specific needs.
Kalliope Analytics
It is the advanced reporting module: it collects all data collected by CDRs in order to offer a detailed analysis of the use of company telephone resources.
Kalliope Missed Calls
Catalogues and sorts missed calls into shared baskets available to operators to enable an orderly process of recalling contacts.
Kalliope Trace
Service for automatically opening the contact card for inbound calls, with correlation between data contained in CRM, databases and other third-party platforms.
Kalliope Wall Monitor
Wall Monitor is the module that provides a global and real-time view of call and operator management within a Contact Centre.
Kalliope Outbound
With Kalliope Outbound you manage advanced call campaigns to reach your customers.
Kalliope Feedback
It is the module designed to collect immediate feedback, enabling a continuous improvement of support services.
Kalliope Ticket
Organisation and management of tickets: module seamlessly integrated with the Kalliope world, designed to meet the most demanding Help-Desk services.
Kalliope Advanced Routing
Advanced support for dynamic routing of Kalliope power plants. Call flow can be modified dynamically on the basis of data contained in CRMs or more generally in any corporate information source .
Kalliope Monitoring
Module enabling the monitoring of Kalliope and other network devices.
Find out more
Discover all the technical details and insights in the dedicated section of our Wiki.
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Need a concise overview? Download the flyer with key Kalliope Nexus information.
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