Collate CDR data to provide a detailed analysis of company telephone resource usage.
Have at your disposal:
Sort and manage missed calls for contact callback processes.
Enabling you to keep your unanswered calls situation under constant supervision throughout the day to avoid disruptions and increase customer service quality.
Backup & Restore management dedicated to managing single or multiple Kalliope control units.
Allowing you to:
Backup+ allows multiple extension management to:
Manage billing and multi-service documentation in one place
Ticket organization and management designed to ensure the smooth running of the most demanding Help-Desk services
Manage your outbound campaigns
An automatic contact card opening service for inbound calls .
Improves the operator experience thanks to the call response mask , enabling advantages, such as:
Advanced support for dynamic routing. Dynamically modify call flows based on data contained in CRMs
Monitor Kalliope and other network devices