3 Way Call
To talk simultaneously between internal and external users.

Audio Conference
To organise multi-user and multi-room audio conference sessions with dial-in and dial-out service.

Busy Lamp Fields
To check if an extension is busy or if a service is active.

Call Direct
To reach an extension directly via dial-through.

Call Forwarding
To divert the call to another extension or an external number.

Call Parking
To park a call and pick it up from another location.

Call Pickup
To pick up a direct call to another extension or group of extensions.

Call Transfer
To transfer the call, with or without an offer, to another extension or an external number.

Call Waiting
To receive a second incoming call.

CCBS
To activate a callback reminder of an extension that is busy.

Do Not Disturb
To not receive calls at your extension.

Hot Desking
To move around the office and keep your extension number.

Incoming Call ID
Display and notification on missed calls of contacts in the address book.

Paging
To make attended, unattended or emergency announcements.

Personal Voice Mail
Recording of voice messages to calls, with the possibility of forwarding them to a mailbox.

Swapping
To switch back and forth between calls.

IP telephone terminals
Compatible with standard SIP terminals and certified TLS terminals.

Support
Customer Care service available daily, including weekends and holidays, from 08:00 to 22:00.

CTI
To control fixed telephones from the PC, which will handle the audio of calls.

ACD
To organise incoming calls to groups of users with advanced queue management.

ACR
To automatically route outgoing calls and create an unlimited number of user classes.

Software Updates
New features and updates remotely without any intervention by the customer.

API
To integrate third-party software and CRMs and create customised flows with customers.

BCA Connect
To connect BCA telephones via ATA devices.

Black-White list
Per definire instradamenti specifici per le chiamate in ingresso.

Call Blocking
To define usage policies on incoming and outgoing calls to be assigned to groups and individuals.

Call Recording
To record external or internal calls with dedicated disk space of 1 GB per PBX.

CDR
To export and manage telephone calls made and received with external programmes.

Check Time Service
To differentiate call answering manually or automatically via calendar.

Director-Secretariat
To enable the Secretariat to answer the Director’s calls and transfer important ones.

Fax
To send and receive faxes via the mailbox.

Dynamic Routing
To manage the routing of incoming calls via web services or when multiple parameters are encountered.

Hot Desking
To move around the office and keep your extension number.

IVR
To manage structured, multilevel routing of voice-guided calls.

Music on Hold
To play a piece of music while a call is on hold.

Multisite
To group several locations of the same company name in the same PBX and share all services.

PBX Group
To group PBXs belonging to different company names and share the internal numbering plan.

PBX Shared
To group PBXs of different company names, share the numbering plan of all services.

Phonebook
To store personal and company contact information.

SLA di inattività annuale
Servizio erogato tramite Data Center Tier IV compliant con uptime garantita dal 99.999%.

Hotel – Call Accounting
To bill guests’ calls at their own telephone rates.

Hotel – Check in and Check out
To manage the room assignment upon the customer’s arrival and close the account upon departure.

Hotel – Maid Codes
To enable floor staff to set room cleaning status.

Hotel – Rebranding
To customise the telephone expense report.

Hotel – Wakeup Service
To set one or more wake-up calls per room.

Hotel – Web Panel
To enable the reception staff to have an overview of the services and status of the rooms.