Omnia

Kalliope Omnia

Kalliope’s UCC platform

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Kalliope Start
Connecting through voice

Kalliope Plus
Collaborate more easily

Dove comprare
The network of Kalliope certified partners, present throughout the country

Client

The new generation of Clients and Apps developed for Kalliope Omnia

Kalliope Desktop
The Kalliope Omnia desktop app (for Windows and MacOs)

Kalliope Mobile
Kalliope always with you (for Android and iOS devices)

Kalliope Web
The web-based solution

Kalliope Meeting
Your meeting room
Nexus

Kalliope Nexus

Voice at the heart of business processes.

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Kalliope Analytics
The data behind it all.

Kalliope Missed Calls
No more missed calls.

Kalliope Trace
Always know who you’re talking to.

Kalliope Ticket
Simplify the management of your ticketing system.

Kalliope Wall Monitor
Your Contact Center, effective and efficient.

Kalliope Outbound
Manage your telephone campaigns.

Kalliope Feedback
Your customers’ opinions, the key to your success.
Lògos

Kalliope Lògos

From voice to insight: AI-powered communication

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Kalliope Bot
The intelligent chatbot that understands, responds, automates.

Kalliope Live Chat
Immediate responses, satisfied customers: your chat, live and intelligent.
LAB
Support
About

Kalliope Outbound

Not sure how to manage your telephone campaigns?

Is organising and monitoring outgoing calls becoming an increasingly complex and time-consuming task? Is managing them manually particularly tiring?

Are you looking for a more efficient way to reach your customers and measure the results of your campaigns?

Optimise your outbound campaigns with Kalliope.

The Kalliope Nexus Outbound module allows you to effectively plan, manage and monitor your outbound telephone campaigns.

Whether it is loyalty initiatives, promotions or market surveys, Kalliope Outbound offers the tools to achieve your goals with precision and efficiency.

Through an intuitive interface, you can create targeted campaigns and monitor call progress in real time. The module offers advanced call modes to optimise operational efficiency and allow you to choose the most suitable strategy for your campaign needs.

Reach your potential customers

Create and manage campaigns in a simplified way

Import your targets via Excel file or API

Organise automatic call scheduling

Detailed dashboards and intuitive graphics

Choose what to monitor

Target

Identify targets, which represent the final customers of the campaign, i.e. the numbers that will be called. To create a target you can proceed manually, by importing an Excel file, or via API

View Campaign

An overall view allows a detailed summary of the fields entered during the creation phase of the individual campaign and a brief report providing an analysis of current performance.

Campaign Summary

This section provides a comprehensive overview of the progress of the various campaigns, showing both the statistics per operator and the breakdown by management status

Trace-Out

It is possible to schedule or reschedule a call from a particular campaign according to specified preferences. In particular, it is possible to reschedule a call by selecting a date and number and to display the frequency of calls made to a customer and its status. The operator, through the Trace mask, can identify the information needed to optimise the conversation with the campaign customer.