Kalliope Ticket
How efficient is your after-sales service?
Do you know how long it takes your service centre to handle a ticket, from the moment it is opened to the actual resolution of the problem?
Riesci a tenere traccia dei ticket, monitorarne lo stato e individuarne le priorità?
È complicata l’interazione con i clienti, con i fornitori esterni o fra operatori?
Efficient and effective customer care
Kalliope Ticket improves ticketing management: the versatility of the module makes it indispensable for the efficient processing of requests and reports.
With its intuitive yet advanced functionalities, this module allows for a significant saving of time and resources, improving productivity and operational efficiency, ensuring a better response to customer needs, as well as an optimisation of internal company processes.
Tickets can be created either by internal operators or directly by the end customer who has access to the module interface.
Simplify the management of your ticketing system
Quick ticket creation and operator assignment
Monitoring the intervention SLA
Reporting for historical and daily display of ticket status
Ticket opening by external suppliers or automatically by e-mail
Choose what to monitor
An up-to-date picture
The table shows the list of tickets for an overview of their main information such as status, priority, type, creation date…
The ticket in detail
For each ticket, the detail mask provides the relevant description and all the information necessary to identify the problem.
Track your activities
Ticketing activity response tracking is also available for each ticket and the possibility of generating a response by attaching files (or even selecting a message template, to speed up the process)
Find out more
Discover all the technical details and insights in the dedicated section of our Wiki.
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