Omnia

Kalliope Omnia

Kalliope’s UCC platform

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Kalliope Start
Connecting through voice

Kalliope Plus
Collaborate more easily

Dove comprare
The network of Kalliope certified partners, present throughout the country

Client

The new generation of Clients and Apps developed for Kalliope Omnia

Kalliope Desktop
The Kalliope Omnia desktop app (for Windows and MacOs)

Kalliope Mobile
Kalliope always with you (for Android and iOS devices)

Kalliope Web
The web-based solution

Kalliope Meeting
Your meeting room
Nexus

Kalliope Nexus

Voice at the heart of business processes.

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Kalliope Analytics
The data behind it all.

Kalliope Missed Calls
No more missed calls.

Kalliope Trace
Always know who you’re talking to.

Kalliope Ticket
Simplify the management of your ticketing system.

Kalliope Wall Monitor
Your Contact Center, effective and efficient.

Kalliope Outbound
Manage your telephone campaigns.

Kalliope Feedback
Your customers’ opinions, the key to your success.
Lògos

Kalliope Lògos

From voice to insight: AI-powered communication

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Kalliope Bot
The intelligent chatbot that understands, responds, automates.

Kalliope Live Chat
Immediate responses, satisfied customers: your chat, live and intelligent.
LAB
Support
About

Kalliope Feedback

Are your customers satisfied?

You think you do everything to ensure top quality at all times… but are you sure that your customers’ expectations are fully met? Are you looking for an effective way to collect immediate feedback and improve your company’s performance? Would you like to have concrete data to understand what your customers think?

The opinion of your customers, the key to
your success

Kalliope Feedback is the module designed to collect timely feedback, enabling continuous improvement of business services.
The module provides a detailed analysis of a customer’s experience, allowing them to assess the quality of service quickly and directly. With Kalliope Feedback you can analyse concrete data and identify your customers’ evaluations at a glance, so that you can take action to optimise the overall experience of your service.

Listening to those who choose you

Immediate evaluation, via keypad, of the call experience just completed

Visualisation, via graphs, of ratings received on total calls

Detailed overview of individual evaluations received

Viewing the distribution of ratings assigned to individual queues

Keep an eye on all feedback

Evaluations

The report includes a graphical representation that provides an immediate visualisation of the distribution of customer ratings, followed by a table that summarises the same data in detail and offers the possibility of exporting it in XLSX format. In addition, a dedicated table shows evaluations that are deemed invalid (e.g. in the case of unsuccessful feedback releases).

Ratings per tail

The same type of report (including graphs and tables) allows the analysis of specific evaluations for each queue. In fact, when a call received by an operator comes from a specific queue and is transferred to the Feedback service, the system recognises the queue of origin and directly associates its rating.