Kalliope Missed Calls
Can your company afford the luxury of missing calls?
Every time you miss a call you are missing an opportunity, creating a disservice for your customers. Chaotic call handling can also complicate matters, with redundant action by multiple operators involved, with too many calls reaching the customer.
With Kalliope Missed Calls you always have the situation of all calls that have not been served under control, avoiding inefficiencies and improving customer service.
Manage missed calls effectively and efficiently
In fact, this module of the Nexus platform allows for the effective management of missed calls, making them available to operators in a single panel (called a “basket”). Thanks to Missed Calls – designed not only for operators, but also for their administrators – it is possible to keep the situation of all unanswered calls under control, with the possibility of:
Highlight all missed calls at a glance
Avoid multiple callbacks to the same customer
Display possible customer availability (based on time of last missed call)
Getting essential information easily accessible
No more unanswered requests
Collection in one “basket” of all unanswered numbers
Automatic call classification based on various parameters
Calling back customers via “Click to Call”
Co-ordinated management to avoid multiple callbacks
Keep the situation under control
One single panel
All missed calls are automatically collected in a single “basket”, which can be consulted by each operator who can then take charge of the call back, updating the list of calls still to be handled.
Assign calls
The panel highlighting the details of unanswered calls allows callback activity to be assigned (e.g. on the basis of attempts already made by a given number).
Report
Overall monitoring with evidence of total requests, served inbound or handled with callbacks, called back but not answered, not handled (at all or on a single day).
Find out more
Discover all the technical details and insights in the dedicated section of our Wiki.
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